Business establishments cannot impose “No Return, No Exchange” policy according to the Department of Trade and Industry.
This and other important subjects for the benefit of consumers and help MSMEs grow their business were discussed during the DTI event “Enhancing MSME Profitability through Standardization” held at Shakey’s Pizza, Antipolo, June 23, Friday.
“It is not allowed to post in a signage or print in OR, or any document, the term ‘No return No Exchange’ because any item can be returned or exchanged if it is defective,” said DTI Rizal Chief of Consumer Protection Cleo Duran.
However, you cannot return items if you just change your mind. Exceptions are some establishments which allow this as their policy of goodwill towards their customers.
Duran also discussed “Monitoring and Enforcement of Philippine Standard (PS) and Import Commodity Clearance (ICC).”
“We also have our experts and friends from the same industry, where binebenta ninyo ang products, who will give expert advice to help you. This program ‘Enhancing MSME Profitability through Standardization’ is meant to help you,” said Duran.
DTI Rizal Provincial Director Mercedes Parreno spoke about the importance of standardizing practices to improve the operation of MSMEs. Businesses need to adopt the best practices if they hope to be competitive in the global stage according to Parreno.
“DTI brought together the resource persons to help MSMEs toward this goal. Mga karapatan, mga responsibilities. Ano po ang mga standards? We have now with us the people with the technical expertise para magbigay ng kaalaman as experts of the industry. We are moving towards a safe and compliant province,” said Parreno.
Another important subject matter discussed was “Consumer Rights and Responsibilities” which was explained by Vivian Gaston of Trade and Industry Development Updates, CPD.
“Complaints Handling System” was explained by Maria Amiela Cruz of Trade and Industry Development Updates, CPD while “Bureau of Product Standards Updates” was discussed by Frank Macula TIDs, BPS.
“Product Guide” was discussed by Coney Ramos of STIDs, CPD who also led the invocation as well as the singing of the National Anthem.